Terms and conditions of service

Our terms and conditions are as follows: If for any reason you have a query with any aspect of this process, please e-mail us at  info@pcfconsultancy.co.uk or call us on Tel: 02921 303660

Booking Process

Website Bookings

  • Bookings received via our website, will be confirmed automatically on submission of relevant client information (Contact details, Company details, Invoicing Address, Course & Dates, and delegate names where available, must be provided) and on payment receipt, where spaces are available.
  • On payment receipt, joining instructions and a paid invoice will also be issued automatically
  • The completed booking acts as a binding acceptance of the terms laid down in this document.
  • E-Mail Bookings (to info@pcfconsultancy.co.uk )
  • Booking requests received through e-mail will be provisional and a confirmation of receipt provided in writing (email) within a maximum of three working days, where spaces are available on the selected course
  • An invoice will be issued requesting payment in full within a minimum of 3 working days prior to the course start date, or for late bookings as soon as possible before the course start date. The invoice will be accompanied by a payment request via a virtual terminal
  • Where requested dates are not available alternative dates will be offered.
  • Joining instructions for bookings received via e-mail will be issued on receipt of full payment, to confirm delegate places
  • The e-mail booking acts as a binding acceptance of the terms laid down in this document.

Payment

Website Bookings

  • Payment will be taken in full at the time of booking via Stripe

E-Mail Bookings

  • Full payment must be received at least 3 working days prior to delegates attending respective training courses, or for late bookings full payment must be received as soon as possible prior to the course date.
  • If payment is not received prior to the training course start date, any persons booked may NOT be permitted to join the training course.
  • Our payment terms are strictly prior to the course start date or 21 days from the date of the invoice (whichever falls soonest)
  • Our preferred method of payment is via Stripe for website bookings and BACS for e-mail bookings, details are clearly provided on the invoice.
  • Daily interest may be charged at 5% of the outstanding amount, immediately after the due date of the invoice, if full payment has not been received.
  • Please note if full payment is not received prior to course commencement and your delegate does not attend the course booked, our cancellation charges will apply.

Cancellation Policy, Postponements & Refunds

Unless written arrangements have been made with us directly, our cancellation and postponement charges will apply:

  • Over 1 month prior to scheduled course date or delivery: Nil
  • Within 1 month of the scheduled course date or delivery: 20%
  • Within 10 working days of the scheduled course date or delivery: 50%
  • Within 5 working days of the scheduled course date or delivery:100%

Postponements must be agreed with us in writing otherwise fees as per the cancellation policy will be applicable.

  • Notice of cancellation or postponement must be confirmed in writing to us by email (info@pcfconsultancy.co.uk).
  • In this event, a confirmation will be forwarded to you advising of any refund due.
  • Refunds will be made within 30 days of cancellation receipt.
  • We reserve the right to cancel or postpone any training course or service delivery appointment, prior to the start date, and when required will seek to provide maximum notice in writing to the Client. In the case of a cancellation or postponement by ourselves, a full refund or transfer to another course date / service appointment date will be offered.
  • In the case of a cancellation or postponement we will not entertain requests for refund of travel, accommodation or other expenses incurred by the delegates or the delegate's organisation.
  • Alterations to training events and service appointments may occasionally be necessary due to circumstances beyond our control

Refunds

  • In the case of a cancellation or postponement we will not entertain requests for refund of travel, accommodation or other expenses incurred by the delegates or the delegate's organisation.
  • In the event of a cancellation, a confirmation will be forwarded to you (the Client) advising of any refund due (taking account of whether any cancellation charges apply)
  • Refunds will be made in full within 30 days of cancellation receipt, in line with company policy, and through the payment type used for the booking.

Other:

GDPR

All delegates booking information and invoicing details fall under General Data Protection Regulation and WILL NOT be shared with any other party other than the relevant Awarding Body, without express prior permission. We do not make our mailing list available to any outside organisations.

The information you provide to ourselves, as a CITB Approved Training Organisation – Recognised Courses will be used for administering such courses and for purposes connected with the Construction Industry Training Board’s (“CITB”) role as an Industrial Training Board in accordance with the Industrial Training Act 1982. Your data will be held securely and treated confidentially and will not be disclosed to external parties other than as required for the purposes described above. This may include sharing your information on the CITB Construction Training Register as well as with employers, awarding organisations, competency card schemes or training providers. Further information, including your legal rights and how your information may be used, can be found by: Viewing the CITB Privacy Notice online at citb.co.uk/privacy

Non-Settlement of Invoices

We reserve the right to withhold materials and certificates until all outstanding invoice payments have been received in full.

Refreshments

Light refreshments e.g. tea / coffee, drinks are included where stated. Buffets may be booked at an additional fee. Please advise us if you have any special dietary requirements.

Start & Finish Times

Will be clearly detailed in the marketing information and joining instructions.

Views of Trainers & Consultants

Views expressed by trainers / consultants are their own. PCF Training & Consultancy Solutions Ltd disclaim any liability for views expressed at any event or appointment.

Smoking / Vaping

Smoking and vaping is not permitted in any training rooms.