Introduction
PCF Training & Consultancy Solutions Ltd provides a high-quality training solution.
However, we recognise that problems, disagreements, and disputes can occur. To ensure that these events are resolved promptly PCF Training & Consultancy Solutions Ltd have the following appeals policy in place.
All learners will be made aware of the PCF Training & Consultancy Solutions Ltd appeals procedure at the start of their course or qualification.
Procedure All appeals shall be submitted in writing to PCF Training & Consultancy Ltd within 30 days of the occurrence which prompts the appeal.
PCF Training & Consultancy Solutions Ltd will acknowledge receipt of the appeal within 5 working days.
The usual appeal process within the PCF Training & Consultancy Solutions Ltd will follow:
- Appeal with Trainer, if not resolved:
- Move to an independent Trainer/Internal Quality Assurer
PCF Training & Consultancy Solutions Ltd will then conduct an investigation into the circumstances of the appeal. The Appellant shall be notified in writing as to the outcome of that investigation within 15 working days from the date of acknowledgement.
A detailed record of the investigation will be maintained by the centre as this will be monitored through the centre’s own self-assessment process and our External Quality Assurance Process.
Escalation to Awarding bodies No more than 4 weeks from the date of the notification of the outcome of the investigation into the initial appeal shall pass before matters are escalated to any awarding body, if required